Terms of service

Terms of Service

Welcome to Orange Pocket Post! We’re happy you’re here. These Terms of Service explain the rules and conditions for using our website and purchasing our stationery, paper goods, and monthly Mail Club products.
By visiting our website or making a purchase, you agree to these Terms of Service. Please read them carefully before placing an order.

1. Overview

This website is operated by Orange Pocket Post. Throughout the site, the terms “we,” “us,” and “our” refer to Orange Pocket Post.

Orange Pocket Post provides this website, including all information, tools, products, and services available through it, subject to your acceptance of these terms and conditions.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Products & Availability

Orange Pocket Post offers stationery, postcards, stickers, bookmarks, paper goods, and curated monthly Mail Club packages.

We make every effort to display our products accurately. However, colors and appearance may vary slightly depending on your screen, device, and printing materials.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or update product descriptions and prices at any time.

4. Orders & Payments

When you place an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.

We reserve the right to refuse, limit, or cancel orders where permitted by law, including in cases of suspected fraud, pricing errors, or product availability issues.

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method.

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges will be shown at checkout.

5. Monthly Mail Club Purchases & Subscriptions

Orange Pocket Post may offer two ways to purchase monthly Mail Club collections:

One-time purchase: Customers may purchase an individual month’s collection without enrolling in a recurring subscription.

Recurring subscription: Customers may choose an available subscription plan that renews automatically according to the billing frequency and terms presented at checkout.

For recurring subscriptions:

The subscription price, billing frequency, and renewal terms will be disclosed before purchase.
By enrolling, you authorize recurring charges to your selected payment method until you cancel.
You may cancel future renewals according to the instructions and deadlines provided with your subscription plan.
Cancellation prevents future renewals but does not automatically cancel an order that has already been processed or shipped.
Changes to subscription pricing or terms will be communicated as required by applicable law.

Monthly Mail Club orders will be shipped within two business days after the applicable monthly sign-up window closes. Business days exclude weekends and U.S. federal holidays.

Please review your selected plan carefully before completing your purchase.

6. Shipping & Delivery

At launch, Orange Pocket Post ships within the United States only.

Shipping charges, where applicable, will be displayed at checkout. Delivery times are estimates and may vary depending on the shipping carrier, weather, holidays, and other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee changes to an address after an order has been processed.

For additional information, please review our Shipping & Return Policy.

7. Returns, Refunds & Order Issues

All sales are final. Orange Pocket Post does not accept returns or exchanges for changes of mind, incorrect product selections, or buyer’s remorse.

If an item arrives damaged, defective, or incorrect, please contact us within seven days of delivery with your order number, a description of the issue, and supporting photographs when applicable.

We will review the issue and determine an appropriate resolution.

Nothing in these terms limits any consumer rights or remedies that cannot legally be waived under applicable law.

8. Intellectual Property

All original content on the Orange Pocket Post website, including illustrations, artwork, designs, photographs, logos, branding, product descriptions, and other creative materials, belongs to Orange Pocket Post or its respective licensors unless otherwise indicated.

You may not reproduce, distribute, modify, sell, or use our content for commercial purposes without prior written permission, except where permitted by law.

Purchasing a physical product does not transfer ownership of the underlying artwork or intellectual property.

9. Acceptable Use

You agree not to use our website or products for unlawful purposes or in ways that violate applicable laws and regulations.

You must not:

Attempt to compromise the security or operation of our website.
Submit fraudulent orders or misleading information.
Copy or misuse our website content or intellectual property without authorization.
Introduce malicious code or interfere with the website’s functionality.
Use our services in a way that infringes the rights of others.

We may restrict or terminate access to our services where permitted by law if these terms are violated.

10. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, and subscription-management applications.

These services may be subject to their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party providers, except as required by law.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and handled.

Please review our Privacy Policy before placing an order.

12. Errors & Changes

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct errors, update information, and make changes to our website or services, subject to applicable law.

Changes to these Terms of Service will be posted on this page with an updated revision date.

13. Disclaimer & Limitation of Liability

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

Orange Pocket Post does not guarantee uninterrupted or error-free website access.

To the extent permitted by law, Orange Pocket Post will not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

14. Governing Law

These Terms of Service will be governed by the applicable laws of the Commonwealth of Massachusetts and the United States, without overriding any mandatory consumer protection laws that apply to your purchase.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Orange Pocket Post
Email: orangepocketpost@gmail.com
Website: www.orangepocketpost.com

Thank you for being part of the Orange Pocket Post community. We appreciate your support and hope our happy mail brings a little extra joy to your day!