Shipping policy

Shipping Policy

At Orange Pocket Post, we carefully prepare every order to bring a little happiness to your mailbox. Please review our shipping policy before placing your order.

1. Shipping Locations

At launch, Orange Pocket Post ships within the United States only. We do not currently offer international shipping.

2. Order Processing

Monthly Mail Club orders

Monthly Mail Club orders will be shipped within 2 business days after the monthly sign-up window closes. The closing date for each month’s collection will be announced on our website or product page.

Individual stationery orders

Processing times for individual stationery purchases will be stated on the relevant product page or at checkout.

Business days exclude weekends and U.S. federal holidays.

3. Shipping Rates

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping promotions will be clearly communicated on our website

4. Shipping & Delivery Estimates

Orange Pocket Post uses standard stamped mail for select stationery and Mail Club orders. These shipments do not include tracking numbers, so delivery progress cannot be tracked.

Delivery times are estimates and are not guaranteed. Mail delivery may be affected by weekends, holidays, weather, and other circumstances beyond our control.

If a shipping method with tracking is offered and selected at checkout, tracking information will be provided when available.

Please allow reasonable time for your order to arrive before contacting us about a delayed shipment. If your order has not arrived within the expected delivery window, please contact us at our customer service email so we can assist you.

Because stamped mail does not include tracking, we cannot confirm the exact delivery date or location of these shipments.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We will do our best to help before your order ships, but address changes cannot be guaranteed once processing has begun.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.

6. Lost, Delayed, or Missing Packages

If your package is delayed or appears to be lost in transit, please contact us with your order number and tracking information so we can assist you.

If tracking shows your package as delivered but you cannot locate it, please check your mailbox, delivery area, and with household members before contacting us.

7. Subscription Shipping

Customers may purchase an individual month’s Mail Club collection or choose an available recurring subscription.

Recurring subscription orders follow the monthly shipping schedule described above. Cancelling a subscription stops future renewals according to the applicable cancellation terms but does not automatically cancel an order that has already been processed.

8. Contact Us

For shipping questions or assistance with an order, please contact:

Orange Pocket Post
Email: orangepocketpost@gmail.com
Website: www.orangepocketpost.com

Thank you for supporting Orange Pocket Post. We appreciate being part of your happy-mail moments!