Refund policy

Return & Refund Policy

1. All sales are final. We do not accept returns or exchanges.

Please review product descriptions, photos, and details carefully before placing your order.

Because our products include stationery, paper goods, stickers, bookmarks, and curated mail packages, we cannot offer returns or exchanges for changes of mind, incorrect selections, or buyer’s remorse.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos when applicable. We will review the situation and determine an appropriate resolution.

Nothing in this policy excludes any rights or remedies that cannot legally be waived under applicable law.

2. Lost, Delayed, or Missing Packages

Once an order has shipped, delivery is handled by the shipping carrier. Delivery dates are estimates and may be affected by weather, holidays, or carrier delays.

If your package is delayed or appears lost, please contact us with your order number and tracking information. We will do our best to assist you.

If tracking shows your package as delivered but you cannot find it, please check your mailbox, delivery area, and with household members before contacting us.

3. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We will try to correct it before shipment, but changes cannot be guaranteed once your order has been processed.

Additional shipping costs may apply if a package must be reshipped because of an incorrect address provided at checkout.

4. Contact Us

Questions about an order, subscription, or shipment? We’re happy to help!

Orange Pocket Post
Email: orangepocketpost@gmail.com
Website: www.orangepocketpost.com

Thank you for supporting Orange Pocket Post. We’re delighted to send a little sunshine, creativity, and happy mail your way! 🍊💌